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Frequently Asked questions

Additional Information

Below are some of our most frequently asked questions, please read them carefully as these form part of our terms of purchase, by purchasing you agree to the following:


How long will my order take?

Personalised arrangement boxes take 6-10 working days. The cut off time for this service is midday on the day you place your order. If you place your order after midday your order will be processed the following working day.


If you are placing your order more than 5 days in advance and would like a specific delivery date please add any special requirements to the ‘Notes’ section.

Delivery dates are subject to stock levels.


Where do you ship to? 

We ship to anywhere in England, Ireland, Scotland and Wales including internationally. At present we do not ship to PO Boxes and APO’s/ Military bases or barracks and in some cases larger commercial estates. Please contact us by telephone on 0203 6023880 to discuss your requirements.


Preserved Roses: Are they real roses? 

Yes, our preserved roses are real roses that have been preserved in special oils to live for 1 year or more. As such roses may display colour differences from rose to rose.


How often do I need to water them?

None! Not a drop! Never water your roses. You’ll find full care instructions attached to your order; your Cherished Blossoms require zero maintenance!


How long do they live? 

Treated with care they should live for 1 year. Please note however we do not offer any guarantee on preserved roses only our fresh roses of 7 days from delivery.


How do they live for a year?

By using clever flower preservation process our preserved roses stay as beautiful as the day they were cut. When they reach their peak of growth each rose has their sap replaced with a moisturising preservative which keeps them soft and supple with the look and feel of a fresh rose but with a 12 month extended life. Please note the roses have no fragrance and must not be sprayed with any perfume or sprays they are for aesthetic purposes only.


What colours are available?

We have many colours available from hot pink, deep royal blue to pearly white. Please contact us if you are looking for a specific colour and we will be happy to assist.


What maintenance do they need?

None. Just follow these simple care instructions which also come attached to your roses for future reference…

– Never water preserved roses.

– Keep them away from direct sunlight.

– Avoid spraying hairspray, air freshener or aerosols near them as this can affect their colour. 

– Avoid excessive handling – roses are very fragile.


How will my roses arrive? 

Our roses come in cellophane gift wrap and tied with ribbon to compliment your order ready to give to your loved one. Attached are care instructions and a message card ready to be presented to that special someone (If you requested a personalised note). We will leave the card blank if no message is entered at checkout. We do not include invoices with our rose deliveries.


Can I take the roses out of their hatbox or dome?

Our rose heads are fixed into their hatboxes, they’re not designed to be removed or altered. They are happy and content being displayed in their luxury box and are meant to stay inside for their entire lifespan.


How many roses to do I get in a box?

Roses are a natural product and rose colours can vary slightly in size. We always fill each of our boxes until they are full and look aesthetically pleasing. 


Can I cancel or amend my order once placed?

All orders are bespoke made to your specific requirements. As such cherished Blossoms does not refund once an order has been placed. Amendments are, on occasion, possible during less busy periods and a request to amend your order must be made in writing within 24 hours of placing your order to info@cherishedblossoms.com

Strictly one amendment per order, In the unlikely event of a fault with your roses please email us along with your order number and photographs strictly within 48 hours of receiving your order.We aim to respond within 24 hours, any items being returned to us are solely the responsibility of the purchaser and we recommend sending your roses via a trusted courier on a tracked and insured method, as such they remain the property of the purchaser until received by us. Packaging your items securely remains your responsibility and all returns must be sent using all original Cherished Blossoms packaging. Item must be unused and undamaged. On receipt and inspection we will contact you and where appropriate issue a credit note or refund less deliveries costs.


RETURNS


Unfortunately we do not accept returns on bespoke orders (this applies ONLY to our floral arrangements). Additionally no guarantee is given on preserved roses. We offer a 7 day life on all fresh roses * with normal deterioration towards days 5-7. Any issues or problems with your order must be notified to us in writing via email to info@cherishedblossoms.com strictly within 48 hours of your order being signed for. In the event of an issue with your order we will request your order number, clear images and a contact email for an enquiry form to be sent so we can understand any discrepancies. Please note for data protection we can only deal with the person who placed the order.


How do I place my order?

You can place your order via our website HERE or call on 0800 772 0497 and we can take all the details over the telephone and answer any questions you might have.


Can my roses go outside?

No. Our preserved, fresh and synthetic roses are all indoor flowers and meant for decorative purposes only.


Please note Cherished Blossoms® is the sole and complete owner of the ‘Cherished Blossoms®’ trademark. Additionally, all images (IF NOT IT WILL BE STATED) on our website and social media are strictly copy written and we will enforce action against any unauthorised use.